?Work as the point of contact person for project delivery in the assigned region. ?Coordinate, connect, and working with the overseas teams to ensure the successful delivery of service and products.?Respond to customers’ requests and handle problem solving in the delivery process together with the overseas production team.?Actively participated in client related meetings internally and externally with colleagues from different departments.?Work with experts from different service and product groups to provide the customer with the best solutions to their needs.?Handle customer complaints and provide a satisfied solution together with the related service delivery team.?Maintain the assigned customer information in the CRM system. ?Responsible for client feedback collection and generating monthly report.?Seldomly but possibly to work on client related admin tasks. ?Other tasks as required by the line manager.Requirements:?Experience in games industry is preferred.?Fluent English speaker.?Self-driven. Able to deliver the best results without supervision.?Positive, proactive, and optimistic.?Compliant with the process requirement to use CRM system and online data server for timely data/document entry.

公司介紹：熠文游戲工作室 (Keywords Studios)是一家全球電子游戲行業(yè)的國際服務提供商，在馬德里，都柏林，倫敦，巴塞羅那，米蘭，東京，新加坡，上海，新德里，普納，蒙特利爾，西雅圖，洛杉磯，墨西哥城，波特蘭，羅利，奧拉多和里約熱內(nèi)盧（此外還有?。┰O(shè)有工作室。我們在全球擁有超過13000名熱愛游戲的員工，在全球范圍內(nèi)為電子游戲開發(fā)商和發(fā)行商提供一系列的翻譯，測試，音頻，客戶關(guān)懷，工程和美術(shù)制作服務。我們在中國有9家工作室，分別位于北京，上海，燕郊，青島，大連，鄭州，昆山，成都和長沙，我們?yōu)楸姸鄻I(yè)內(nèi)優(yōu)秀的游戲開發(fā)商提供包括但不限于：2D概念設(shè)計，3D模型制作，骨骼綁定，CG動畫制作等服務。我們倡導“高接觸”的服務模式，組織方式精簡靈活，工作程序清晰分明，制作流程運用自如，項目管理井然有序，資源規(guī)劃更是得心應手。 良好的溝通能力，使我們有別于其他供應商，并得到了客戶們的一致認可。對我們來說，溝通不僅僅是說英語而已，而是把工作與文化相結(jié)合，相互滲透、深層交融的過程。 作為追求全面發(fā)展的先驅(qū)企業(yè)，多年的客戶合作使我們已經(jīng)積累了相當豐富的專業(yè)知識，以滿足不同客戶的各類技術(shù)和工作流程的需求。